ITIL (Information Technology Infrastructure Library) a brief Intro:

ITIL is the way to control cost, improve quality and balance resource allocations for IT organizations. It is a library of best practices focused on managing IT organizations and the services they produce.

In IT world ITIL is widely adopted framework, as per research the adoption rate increases from 30% in 2006 to 80% in 2008. It was started from UK back in 80’s then spread throughout the Europe & Canada and makes it ways to US and around the world. MS, IBM, HP and many other organizations already adopted ITIL and also created tools that align with ITIL.

The latest active version of ITIL is V3, there were some improvement in it lifecycle but the version remains same. V2 was discontinued back in 2011.

For Organizations, The first step is to train the resources. It would be great to train the staff on ITIL tools and techniques OR arrange a 3 days training that training institutes normally offers with ITIL material and quizzes, at the end of the training participants would be ready for ITIL foundations certification. Once the training is done an organization should assign someone to Mange adoption and implementation of ITIL framework as per organization needs and business.

For individuals, they should contact some Cabinet Office authorized training institute and attend training to prepare for the certification OR they also can prepare with the help of material provided by Cabinet office.

References:
http://www.itil-officialsite.com/home/home.aspx
White Paper:  ITIL is ITIL, Author: Sandra Whittleston
White Paper: ITIL v3: What it is and Why you should care, Author: Hank Marquis

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